Privacy

Last updated 10 September 2026

Pace Notes is sold in two forms: a Mac app and a Chrome extension. They share one licence and one knowledge base, but they do not behave identically where privacy is concerned, so they are described separately below. Where they differ, the difference is the point — blurring it would make this document less useful than no document at all.

What is true of both

Call audio. When you start a call, Pace Notes captures the audio and streams it to Deepgram for transcription using your Deepgram API key. It is not stored by us and not sent anywhere else.

Transcript text, and your knowledge with it. The transcript is sent to Anthropic to generate what appears on screen, using your Anthropic API key — and so is the relevant part of your knowledge base. Your pricing, your objection answers and your case studies are what the model reads in order to suggest something specific to your business instead of something generic. That is the product working as intended, and it means those files do leave your machine, as prompt context, on every call. Both services process this under your own account with them, on their terms.

What stays on your computer. Your knowledge files themselves, your client list, and the notes and transcript of every finished call are stored only on the machine you installed on, for as long as you keep them. We do not receive them, there is no account to sync them to, and nothing prunes them but you.

Your API keys never reach us. They are stored locally — in the extension, in chrome.storage.local, which is not copied to your Google account or to any other device you are signed in on — and read only by the offscreen document that makes the requests to Anthropic and Deepgram. They are never shown back to you after saving: the setup page displays the last four characters and nothing else. You can remove them at any time.

In the extension, stored calls are capped. A browser profile is not a disk, so the extension keeps at most 5 MB of finished calls and removes the oldest automatically once that is reached. The Mac app has no such limit: it writes call notes to a folder on your machine and nothing prunes them but you.

GoHighLevel, if you connect it. Notes from a finished call are written to the matching contact in your GoHighLevel account, using a token you generate there. Nothing is sent if you do not connect it, and it never creates a contact that was not already yours.

Nothing is sold, rented, shared, or used to train any model by us. No analytics, no telemetry, no tracking, no advertising identifiers.

The Chrome extension: no server of ours, at all

The extension never contacts a server belonging to us. Not at startup, not to check your licence, not ever. Your licence key is verified inside your own browser using a signature check — nothing is transmitted, so we cannot see when you use it, how often, or on what.

The consequence is worth stating plainly: because there is no check-in, a licence cannot be revoked remotely, and we cannot tell whether a key is in use on one machine or several. That is a deliberate trade. It is the reason the extension works with no account and no server.

The Mac app: one network request that is ours

The Mac app does everything the extension does, and one more thing: on launch, and roughly every six hours while it is open, it asks GitHub whether a newer version has been released.

That request necessarily reveals your IP address and the version you are running to GitHub, which hosts our releases. It contains nothing about your calls, your clients, your knowledge, or your keys. We do not receive the request — GitHub does — and we do not get a list of who checked.

You can turn it off. Settings → “Check for updates automatically”. With it off, the app makes no network request to us or to GitHub at any point, and you update by downloading a new copy when you choose to.

Buying a licence

The software has no account and no sign-in. Buying does: that purchase goes through Stripe, which receives your email address and payment details and emails you a licence key. We learn the email address of anyone who buys, because that is who the key was issued to. Nothing about your calls or clients is involved, and the software itself is never part of that transaction.

Without a licence, Pace Notes gives you three calls a month. That count is kept on your own machine and is never reported anywhere.

Recording other people is your responsibility

Pace Notes records the other party on your call. Laws vary: some places require only your consent, and many — including Florida, California, nine other US states, and much of Europe — require the consent of everyone on the call.

Pace Notes will not start a call until you confirm you have told the other party. That confirmation is required every time and is recorded with a timestamp in that call's saved notes. It is a prompt, not legal advice, and it is not a substitute for actually telling them. Complying with the law where you and the other party are is your responsibility.

Removing your data

Uninstalling removes everything the software stored, because everything it stored was on your machine. Keys and licences can be removed individually from settings at any time.

Terms of sale

What you are buying, what renews, and what happens when a licence expires is set out in the terms of sale.

Contact

Questions about this policy: cole@genesisweb.org, Genesis Web Digital, Rockledge, FL 32955.